Make sure to select the appropriate method. APO / FPO Military Addresses. Sellers are not responsible for service transit time.
This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
How Long Does It Generally Take To Process An Order? What Should I Do If An Item Is Missing From My Order? If all boxes have been delivered but you're still missing an item, check the packing material for small items. Can The Signature On My Package Be Waived?
We apologize, but for security purposes, we cannot waive the signature on a package. Defective Item An item that was discovered to be defective upon receipt can be replaced with the same model only. An item that was discovered damaged upon receipt will be replaced with the same model only. International Customers Please be advised that our products are intended for a US market.
If it is to be used outside of the US, please check in advance that it will work. If an item you received is defective, we will certainly replace the item with a new one. Replacement We will send a product replacement after the authorized return has completed our receiving/inspection process.
Please allow additional processing time after Holidays. Returning Items If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.Battery, charger, cords, straps, etc. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. Damages: Were here to help! Cracked screen, scratches, dents, etc. Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). For these situations, the Return Authorization would need to be handled directly between the customer & DJI. Opened packages of Apparel, Bedding or Linens.